CrispyCohd is committed to protecting your privacy and handling personal data responsibly in accordance with UK GDPR and EU GDPR where applicable.
1. Information We Collect
When you interact with this website, we may collect personal information such as your name, email address, billing and shipping address, and account details. This information is collected when you place an order, create an account, or contact us.
We may also collect technical data including IP address, browser type, device information, and usage data to help us understand how the site is used.
2. How Your Data Is Used
Personal data is used to process orders, deliver digital and physical products, manage user accounts, provide customer support, and meet legal or accounting obligations.
We may also use anonymised or aggregated data to improve site performance, product quality, and user experience.
3. WooCommerce and Payments
This website uses WooCommerce to manage e-commerce functionality. Payment information is processed securely by third-party payment providers. We do not store full payment card details on our servers.
WooCommerce stores order and customer data necessary for transaction processing, tax compliance, licence access, and downloads.
4. Cookies
Cookies are small text files stored on your device to enable site functionality.
We use cookies to:
- Maintain login sessions
- Enable cart and checkout functionality
- Remember preferences
- Analyse site usage and performance
Some cookies are essential for the operation of the site. You can control or disable cookies through your browser settings, though this may impact site functionality.
5. Third-Party Services
We may use third-party services such as analytics providers or payment processors. These services process data according to their own privacy policies and are used only where necessary for site operation or improvement.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and support requirements.
7. Your Rights
You have the right to request access to your personal data, request correction of inaccurate data, request deletion, restrict processing, or request data portability.
You may also withdraw consent where processing is based on consent.
8. Data Security
We take reasonable technical and organisational measures to protect personal data. However, no system can be guaranteed to be completely secure.
9. Policy Updates
This Privacy & Cookie Policy may be updated from time to time. Any changes will be posted on this page.
10. Contact
For privacy, data, or legal enquiries, please contact us using the details provided on this website.